Microsoft Dynamics 365 is the key that holds the future of sales and marketing. The technology has moved onto employing artificial intelligence in analyzing the market trends, evaluation of potential clients and finding gaps in the market for opportunities & much more.
CRM a.k.a Customer Relationship Management has grown leaps and bounds since the 2000s. In an era defined by Automation, we examine the 4 areas where CRM has been evolving.
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